Patient’s Bill of Rights 

Oak Orchard Health (OOH) has adopted the following patients’ rights in accordance with the New York State Health Department regulations.  The staff at OOH is committed to upholding the following rights and responsibilities of our patients:

  1. As a patient, you have the right to understand and use these rights.  If for any reason you do not understand or you need help, the office MUST provide assistance, including an interpreter.

  2. As a patient, you have the right to receive treatment without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation, source of payment or age.

  3.  As a patient, you have the right to receive considerate and respectful care in a clean & safe environment free of unnecessary restraints.

  4. As a patient, you have the right to receive emergency care if you need it.

  5. As a patient, you have the right to be informed of the name & position of the doctor who will be in charge of your care.

  6. As a patient, you have the right to know the names, positions and functions of any office staff involved in your care and refuse their treatment, examination, or observation.

  7.  As a patient, you have the right to a no smoking facility.

  8. As a patient, you have the right to receive complete information about your diagnosis, treatment, and prognosis.

  9. As a patient, you have the right to receive all the information you need to give informed consent for any proposed procedure or treatment.  This information shall include the possible risks & benefits of the procedure or treatment.

  10.  As a patient, you have the right to receive all information you need to give informed consent for an order not to resuscitate.  You also have the right to designate an individual to give consent for you if you are too ill to do so.  If you would like additional information, please ask for a copy of the pamphlet “Health Care Proxy – Appointing Your Health Care Agent in New York State.”

  11. As a patient, you have the right to refuse treatment & be told what effect this may have on your health.

  12. As a patient, you have the right to refuse to take part in research.  In deciding whether or not to participate, you have the right to a full explanation.

  13. As a patient, you have the right to privacy while in the office & confidentiality of all information & records regarding your care.

  14. As a patient, you have the right to participate in all decisions about your treatment & discharge from the office.  The office will provide you with a visit summary and written description of how you can appeal your discharge.

  15. As a patient, you have the right to review your medical record without charge.  Obtain a copy of your medical records for which the office can charge a reasonable fee.  You cannot be denied a copy solely because you cannot afford to pay.

  16. As a patient, you have the right to receive an itemized bill and explanation of all charges.

  17. As a patient, you have the right to complain without fear of reprisals about the care & services you are receiving & to have the office respond to you and, if you request it, a written response.  If you are not satisfied with the office’s response, you can complain to the NYS Health Department.  The office must provide you with the State Health Department telephone number.

  18. As a patient, you have the right to authorize those family members and other adults who will be given priority to visit consistent with your ability to receive visitors.

  19. As a patient, you have the right to make known your wishes in regard to anatomical gifts.  You may document your wishes in your health care proxy or on a donor card, available from the office.

Public Health Law(PHL)2803 (1)(g)Patient’s Rights, 10NYCRR, 405.7,405.7(a)(1),405.7(c)-Updated 7/23/15 SEP