Access to Services

In our mission statement, we speak of "cultivating patient-centered health and wellness by providing engaged and innovative health care for our community." Ensuring that everyone in our community can access our health care is a large component of our mission. Oak Orchard Health (OOH) has services in place that connect people to health care regardless of circumstance - enabling OOH to provide high quality and innovative care - with dignity and respect - to all in our community. We provide equal access to quality health care to all persons regardless of age, sex, color, ethnicity, national origin, or the ability to pay. OOH receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.

At OOH, we believe that informed patients are empowered patients, and empowered patients are ultimately healthier patients. Empowering our patients includes the manner in which our providers partner with them to improve their health and wellness. It also includes informing our patients of their rights as a patient. Below you will find information surrounding access to health care services and your rights as a patient at Oak Orchard Health.

Notice of Non Discrimination:

Oak Orchard Health is proud to provide quality health care to all in our community. Oak Orchard Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Oak Orchard Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Oak Orchard Health provides to our patients:

  • Free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters

  • Free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages

When scheduling your appointment, please notify the Patient Services Representative if you need any of these services.

If you believe that Oak Orchard Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Director of Performance Improvement, Oak Orchard Health, 300 West Ave., Brockport, NY 14420, phone: (585) 637-3905 ext. 240, Fax: (585) 637-4990,

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance the Director of Performance Improvement is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at

or by mail or phone at:

US Department of Health and Human Services
Office for Civil Rights
200 Independence Ave., SW
Room 509F, HHH Building
Washington, DC20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at health care accessible to all.

Advance Directives

Planning for health care in the future is an important step toward making sure you get the medical care you want if you are unable to speak for yourself. Advance care planning allows you to inform your family and your doctors what your wishes are for treatment and healthcare decisions during a medical crisis. Download a copy of the forms from the link below and let your provider know of your wishes or if you need help filling your forms out, trained providers and staff are available to help. Advance Directives! Let us help you be prepared!